PROOF – DIAMOND JUBILEE YEAR OF OFFICIAL LANGUAGE (FOLDER)

**If the amount is debited once or an error page comes up, wait for order acknowledgement, 6 digit unique order ID will be sent through email.

***DO NOT RE-ATTEMPT FOR THE PAYMENT***

Disclaimer:

1) Update on Customer Data:

• Customer(s) must notify us of any changes in their data within 24 hours of placing an order through email (marketing.igmk@spmcil.com, support@spmcil.com)
• Changes to the shipping address will not be accommodated once the order is processed for dispatch. Any communication in this regard will not be entertained.

2) Delivery timelines:

*NOTE:

• Tentative Dispatch Period: Minimum 23-25 days, post-payment confirmation.
• Delivery Period: As per standard postal procedures (India Post)
• Orders are processed in the order sequence as they arrive, i.e. First in – First Out. No requests for fast tracking the order(s) will be entertained

3) Grievances and Returns:

• Any complaints regarding the non-receipt of coins must be reported to the concerned department within 45 days from the dispatch date.
• Returns or replacements are not feasible after 45 days from the dispatch date & any requests for the same will not be entertained.

4) Shipping loss and Refund Policy

• In case the article is lost during transit, being an insured article, claims for refunds or replacement coin sets will be considered only after receiving the compensation amount for the lost article from the postal department.