UNC – 150TH BIRTH ANNIVERSARY OF SRILA BHAKTI SIDDHANTA SARASWATI GOSWAMI PRABHUPAD (FOLDER)

**If the amount is debited once or an error page comes up, wait for order acknowledgement; a 6-digit unique order ID will be sent through email.

***DO NOT RE-ATTEMPT FOR THE PAYMENT. Wait FOR 2-3 HOURS FOR PAYMENT UPDATE***

Disclaimer:

1) Update on Customer Data:

• Customer(s) must notify us of any changes in their data within 24 hours of placing an order through email (marketing.igmk@spmcil.com, support@spmcil.com)
• Changes to the shipping address will not be accommodated once the order is processed for dispatch. Any communication in this regard will not be entertained.

2) Delivery timelines:

*NOTE:

• Tentative Dispatch Period: Minimum 12-15 working days, post-payment confirmation.
• Delivery Period: As per standard postal procedures (India Post)
• Orders are processed in the order sequence as they arrive, i.e., First in, First Out. No requests for fast tracking the order(s) will be entertained

3) Grievances and Returns:

• Any complaints regarding the non-receipt of coins must be reported to the concerned department within 45 days from the date of dispatch.
• Replacements are not feasible after 45 days from the date of dispatch, & any requests for the same will not be entertained.
• The standard time for processing a complaint is 45 days from the date of dispatch in case any investigation is required beyond 45 days from the date of dispatch. Please refer https://www.indiapost.gov.in/VAS/Pages/faqs.aspx   >> Customer Support >> 6)

4) Shipping loss and Refund Policy

• In case the article is lost during transit, being an insured article, claims for refunds or replacement coin sets will be considered only after receiving the compensation amount for the lost article from the postal department.

5) Receiving of Consignment:

• The customer should ensure that the consignment arrived is untamperred and can give receiving only after assurance of arrival of the untampered consignment.
• Unboxing proof is required for any complaints regarding short delivery or quality or defect issues.